Do you have a complaint about the behaviour of a security guard at a Dutch airport or an airport in the Caribbean Netherlands? We would like to hear from you. Our Complaints Office will carefully investigate your report.

Is your complaint for the Marechaussee?

Please check beforehand whether your complaint should be directed to us. In the following situations, please contact the relevant organisation:

  • Is your complaint about the behaviour of a Marechaussee staff member or passport control? Please use the page Complaint about the behaviour of a staff member.

  • Is your complaint about long queueing times at the security check? Please submit your complaint directly to the airport.

  • Is your complaint about baggage inspection upon arrival? Please contact Customs (in Dutch).

  • Is your complaint about check-in, baggage drop-off or the check at the gate? Please contact your airline.

Submitting a complaint online

Complete the digital complaint form.

Complaint about a security check at the airport

Your complaint

*Compulsory fields

Complaint related to (required)
If your complaint is not about one of the mentioned topics, we cannot process it.
day - month - year (DD-MM-YYYY)
Airport (required)
For example: departure hall 1, 2, 3 or transfer.
What security lane number were you in during the incident? If you are not sure, were you on the left or right side of the security check?

Your details

Information about the processing of your personal data

The Civil Aviation Security Brigade will use your personal data to process your complaint. We will share your personal data with the responsible security organisation and airport. We will keep your personal data for a maximum of 5 years.

Statement of agreement (required)

What happens to your complaint?

  1. You will receive an acknowledgement of receipt within two weeks of your complaint arriving.

  2. A complaint handler will investigate your report and may contact you by phone to discuss the situation or look for a solution.

  3. You will receive a detailed response to your complaint within six weeks. If we need more time, we will let you know. We can extend this period by up to four weeks.

  4. Are you not satisfied with how your complaint was handled? You can contact the National Ombudsman.